Sky + HD Download FAILED

[yates100]

Hi, we are having issues with downloading content but in a random way.  We are also a BT broadband user.  Any ideas?

[Mark39]

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@yates100 wrote:

Hi, we are having issues with downloading content but in a random way.  We are also a BT broadband user.  Any ideas?

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Try changing the DNS server your Sky box is using, in the Network settings. Either 8.8.8.8 or as Annie suggested earlier in the thread.

[SuzeyJ]

@Mark39 Can you please explain how to do that - I don't have an option for DNS Server on my network settings screen. Thanks

[Mark39]

@SuzeyJ sorry, I can't give you step by step instructions as I haven't used Sky+ for several years and don't now remember. You might need to press Red on your remote to reset your wifi connection for the option to be displayed?

[Annie+UK]

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@SuzeyJ wrote:

@Mark39 Can you please explain how to do that - I don't have an option for DNS Server on my network settings screen. Thanks

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From memory you have to use the manual settings on the Network page of your Sky Box

Set a static IP address for the box ie 192.168.1.10 (Were 10 has to not be used by any other device on your network and must be outside the HDCP range of your home hub/router), subnet mask is 255.255.255.0 (this is always this value), then I believe you have two spaces for DNS where I use 1.1.1.3 and 1.0.0.3 as my DNS servers

[Mark39]

Thanks @Annie+UK 

[Annie+UK]

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@Mark39 wrote:

Thanks @Annie+UK 

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@SuzeyJ I have added the full procedure to my FAQ now 🙂 There is only one slot for DNS 🙂

See question Q30 in my Sky+ FAQ

[SuzeyJ]

@Annie+UK This seems to have solved it! How are you on leaky boilers?😂 Thank so much for your help.

[Annie+UK]

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@SuzeyJ wrote:

@Annie+UK This seems to have solved it! How are you on leaky boilers?😂 Thank so much for your help.

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Glad it has helped, I'm only good with tech 🙂 boilers are beyond my capabilities 🙂

[Lexicon]

Another BT broadband customer with the same issue - I had just agreed to a Sky engineer visit at a cost of £30 to solve this one after spending out on a new SkyHD+ box which of course displayed the same issue. Manually changing the DNS server as suggested has solved it. Great stuff and many thanks 👍🙏

[Jodihugs]

I have had this issue since Wednesday all of a sudden it has stopped downloading anything. I have always been with BT for my broadband. I don't understand why it's suddenly stopped working???

I have tried the rebuild and no joy! So frustrating, I don't see why it would be BT when I haven't had any problems for over 5 years???!!!! Any ideas??

[Mark39]

@Jodihugs it's a recent issue which Sky are aware of. Try the workaround posted earlier in the thread, and change your Sky box's DNS settings.

[dave.j.r]

Changed my settings  yesterday as suggested and so far so good. Only 24 hours but it's a start. 

Will keep you posted.

[Chrissy+boi]

Can someone show me on there sky plus screen the workaround .. I'm so confused by it .. can someone take a pic of both manual internet screens with settings recommend .. I've tried but I can't do it 

[caesarome]

@Chrissy+boi 

Press services on your Sky+ remote then go to Settings > Network, press the down arrow then the green button and enter the details as per the posts above and press green again to save. Press the big Sky button on your remote to exit.