Sky+ Box won't connect to the internet/router

[Mark39]

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@Ale+man wrote:

I have same problem after new router put in. Tried all diagnostic stuff but no success. 

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Have you changed the settings in your Sky box or your new router? If not your Sky box will still be looking for your old router and won't find it, of  course.

[Ale+man]

Yes  tried several times but shows FAIL all the time. 

[Mark39]

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@Ale+man wrote:

Yes  tried several times but shows FAIL all the time. 

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That's puzzling - you only need to change the settings once. If you've done that, then press the Go to Answer button at the top of this,forum and try @Annie+UK'a suggestion there. If it still won't connect, think you'd best give Sky a call.

[Ale+man]

Yes, they just want to push a new box at more than twice cost of what I have.  Annoying thing is old router (which was a lot slower)  was fine with sky box.  Will persevere. Thanks for your help. 

[BC8538]

Even after installing a new BT Router, the wifi is great for all devices other than connecting to the Sky Box.  On selecting settings, network etc, Red button does not work, do not know settings info for manual input.

when you say switch off Sky Box I assume you me depower?

I have rebooted the Sky Bix but it still does not see the wifi network.

[Annie+UK]

@BC8538 is smart setup turn off on your BT Router?

[Ale+man]

Same problem with new Talk Talk router. We got "new" sky box Dec 17 however Sky telling me that they stopped making sky+HD boxes 3 years ago so ours was reconditioned.   They say all we can do is take a Q box where monthly charge is much higher.   Think we'll do away with Sky.

[Annie+UK]

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@Ale+man wrote:

Same problem with new Talk Talk router. We got "new" sky box Dec 17 however Sky telling me that they stopped making sky+HD boxes 3 years ago so ours was reconditioned.   They say all we can do is take a Q box where monthly charge is much higher.   Think we'll do away with Sky.

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Have you tried any of the solutions suggested in this thread?

Sky still provide a repair service for Sky+ so your not forced to upgrade to Sky Q 

[BC8538]

Yes the router and Broadband is BT.

[Mark39]

@BC8538 Smart Setup is a setting in your BT Hub. Have you checked to see that it's turned off, as @Annie+UK  suggested? If it's turned on, it can cause problems connecting to Sky boxes.

[oj01]

@Ale+man I also have the new Talk Talk router and everything works fine so that shouldn't be an issue.

Also, Sky Q subscription is the same as Sky + if you take the smaller Q box and keep the same package. 

[Sweetpea4566]

R te his worked for me thank you - it didn't work with the wps button but worked when I out in the router code 

[tenors]

just the same. wifi connected for phone etc so it is SKY. any solution yet do post!

[Mark39]

@tenors which of the suggestions posted here have you already tried? And what happened?

[Ale+man]

Thanks for all sugetsions.I have tried all but no joy.  Sky told me they could give me Sky Q but not without increasing the cost of the existing package.  I do not want to increase the cost.  Am going to try them again and if no joy am going to terminate it.