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Discussion topic: Sky App / Website not allowing me to activate viewing card

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bcnc2024
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This message was authored by bcnc2024 This message was authored by: bcnc2024

Sky App / Website not allowing me to activate viewing card

‎22 Dec 2024 07:53 PM

When I turn on my SkyHD Box as  (non Sky +) I get the message 'This is the wrong Sky viewing card for this SkyHD box'. I have never had this issue before with this box or card, but haven't used this TV in a few months. When I follow the instructions to activate or reactivate the viewing card on the website, the link loops me back to the beginning of the tutorial. When I follow the instructions on the app, when I click activate viewing card the only option then is to edit PIN. Thanks

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Annie+UK
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky App / Website not allowing me to activate viewing card

‎22 Dec 2024 07:59 PM

Posted by a Superuser, not a Sky employee. Find out more

Give Sky a call and they can pair the card

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
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