Scheduled Sky BBC upgrade has taken away my recording and playback services

[DavidL]

I arranged ugrade for BBC today - installation is due next month. I thought " great". But now my Sky+ recording and playback services that I have used for 20 years have gone. The on-screen number "to upgrade" is a number that is not recognised. Trawling the web for a Sky customer service number produces many sales centre numbers but no obvious support numbers. I feel confused and frustrated.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.