Satellite Signal 100% but Sky Box not receiving

[Stead+Kirk]

Hi all,

I was wondering if anyone might be able to help me? Our sky-box is not working for any satellite television despite the satellite signal being 100%. The TV works when not run through the skybox, but we cannot load anything with the skybox on.

Many thanks

[Mark39]

Can you give us some background?

Was your Sky box previously receiving a signal OK? Has anything changed with the dish? Have you tried turning your Sky box off at the plug for 4 minutes?

[Stead+Kirk]

Thank you for the reply, sorry for the missing information. The dish was damaged during the bad weather last Friday, afterwhich the Sky+ box stopped working. The menu's could be used, but anything requiring satellite or Wi-Fi wasn't functioning. The next day the problem with Wi-Fi related services fixed itself, and we had someone come out to repair the dish (replacement reciever). He tested the signal and it was showing 100%, and normal TV works when not run through the skybox, but attempting it through Sky still shows the "no satellite signal" error message. I have also done a factory reset without any luck.

[Stead+Kirk]

Apologies, meant to mention I've also tried the recommendations on other "no satellite signal" threads, such as leaving it unplugged, to no avail.

[Mark39]

Thanks for the detail. Was it a qualified installer that came to repair the dish? I'm wondering if they aligned it correctly after the repair - it might be pointing at the wrong satellite(s) which might account for the good signal strength but no Sky reception.

[Daveybhoy]

I've seen this before, have you got a spare or old box you could Try in its place