Rte 2 - no satellite signal

[GalwayTown]

I have a Sky HD box and rte 2 is not working for the past few weeks. I get an error message saying no satellite signal and to press the yellow button. I have rebooted several times. No other channels seem to be affected. I live in a house.

Any ideas?

[Daniel0210]

@GalwayTown 
Take a look at the troubleshooting on the appropriate Sky HD section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

[GalwayTown]

Thanks. I have tried all troubleshooting so will get an engineer out 

[Lalalalalal]

I get the same error was there any solution? 

[Daniel0210]

@Lalalalalal 

You've posted on the Sky+ board. Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream). 

[Lalalalalal]

I have a sky Q box and the only channel that doesn't work is 102 which is RTE 2 HD. When I rang sky I couldn't get through to a support desk and when I went to the desk in Liffey valley they told me the only solution was to upgrade to a HD package. Surely rte which is free to air should be accessible via a SD SKY package?