Replaced a Sky+HD box - can't pair my viewing card

[rowdoc]

This is driving me nuts..

I've replaced my Sky+HD box to get wifi, but am now stuck in a loop trying to validate my card.

I updated the software (although apparently there's been no updates for a while) and using my Sky ID, log into the validation instructions - select Sky+ box, scroll down - and click on the card validation link - but it just takes me back to the start of the process again  (select Sky+ box, etc).. I never get to a page where I can actually input the instructions, and trying to use the App is the same. The only management of my devices I can do is to reset my PIN..

Any ideas out there to help me work this out, or am I doomed to spend hours on hold to a call centre somewhere?

Thanks.

[rowdoc]

I should add - I replaced a non-wifi HD box with a wifi capable HD box. I've not changed anything else..

[Annie+UK]

Pairing a card to a different box is no longer possible

See question Q54 in my Sky Plus F⋅A⋅Q

[nigea99]

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@rowdoc wrote:

This is driving me nuts..

I've replaced my Sky+HD box to get wifi, but am now stuck in a loop trying to validate my card.

I updated the software (although apparently there's been no updates for a while) and using my Sky ID, log into the validation instructions - select Sky+ box, scroll down - and click on the card validation link - but it just takes me back to the start of the process again  (select Sky+ box, etc).. I never get to a page where I can actually input the instructions, and trying to use the App is the same. The only management of my devices I can do is to reset my PIN..

Any ideas out there to help me work this out, or am I doomed to spend hours on hold to a call centre somewhere?

Thanks.

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hi @rowdoc 

Unfortunately since late October you can no longer pair a card with any box other than the one it was paired with prior to then.

[SKY1992bf · Accepted solution]

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@rowdoc wrote:

This is driving me nuts..

I've replaced my Sky+HD box to get wifi, but am now stuck in a loop trying to validate my card.

I updated the software (although apparently there's been no updates for a while) and using my Sky ID, log into the validation instructions - select Sky+ box, scroll down - and click on the card validation link - but it just takes me back to the start of the process again  (select Sky+ box, etc).. I never get to a page where I can actually input the instructions, and trying to use the App is the same. The only management of my devices I can do is to reset my PIN..

Any ideas out there to help me work this out, or am I doomed to spend hours on hold to a call centre somewhere?

Thanks.

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@rowdoc  As of 29h October sky has blocked the pairing of viewing cards to replacement boxes and this can no longer be done I'm afraid 

[rowdoc]

Oh.

Mysteriously on the Sky HD screen now it's saying that "Pairing was successful. Your channels will be available shortly."

It all sounds like it's doomed to fail, but I guess we'll see what happens. It sounds like my "new" box is a door stop. 😞

Thanks for the response.

[bmitie]

Did it ever PAIR and have you moved to sky Q?  

[rowdoc]

Sadly no: It teased me, but ultimately failed to deliver

(removed)

😉

It's a brick, and it's my fault I went and bought it without doing all the due diligence. Not sure what to do with it now.

I'll be "joining the Q" in due course.

😞

Moderator note: Removed innapropriate remarks.

[bmitie]

thank you.  Dont feel bad I have 3 of those boxes as spares.  Its amazing how quikc stuff is made obselescent. Wonder what sky will say when my box goes ... ts up and I cancel. On £62 a month.  

I only found out by accident so no fault on your part.

Did you actually cancel you sub?