Recordings freeze when replayed

[Sharon03]

• Cannot play recorded programmes as they keep freezing.

[Mark39]

If you go to you Planner, highlight one of the affected recordings, and press the i button on your remote, is there an error message shown at the end of the on screen programme summary?

I would suspect a failing hard drive.

[Annie+UK · Accepted solution]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

[Sharon03]

Thanks. Having had a discussion with a Sky engineer, as our box is now obsolete, we're getting a new box in  the New Year - which doesn't help the immediate situation,  but that can you do?

[Sharon03]

Thanks. Done that. Didn't help!

[Daniel0210]

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@Sharon03 wrote:

we're getting a new box in  the New Year - 

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@Sharon03 

I presume by that you mean you're upgrading to Sky Q as Sky don't support or supply Sky+ / Sky+HD any longer and you can no longer pair your viewing card to a privately purchased box.

Based on that assumption I will cc in one of the other Superusers who has compiled a help guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

@nigea99 

[nigea99]

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@Daniel0210 wrote:

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@Sharon03 wrote:

we're getting a new box in  the New Year - 

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@Sharon03 

I presume by that you mean you're upgrading to Sky Q as Sky don't support or supply Sky+ / Sky+HD any longer and you can no longer pair your viewing card to a privately purchased box.

Based on that assumption I will cc in one of the other Superusers who has compiled a help guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

@nigea99 

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hi @Sharon03 

For your info, as @Daniel0210  says,  you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q