Recording causes channels to lose satellite signal

[Aiden1]

Another post on behalf of my grandparents this time with a recording issue. Sky TV is ok on every channel normally (as far as I'm aware) However, when recording something on say BBC 1, if you then go onto BBC 1 whilst its recording the channel loses signal as well as every other channel. If you record from the TV guide and then don't go to the channel that is recording but a different channel, this issue does not happen. Temporarily I've told them not to use the channel that is recording when recording but they will most likely forget (early signs of dementia) and so I'd like to resolve this for them. A restart of the Sky box does fix it until you inevitably record again.

Seems like an issue with the dish or the sky box and so a visit from an engineer?

[Annie+UK]

This sounds like one of the tuners is not getting a signal

What are your Signal Strengths/Qualities for BOTH inputs? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

[Aiden1]

So when I checked that on Monday the input 1 signal was above 50% but the input 2 had 0% on both bars 

[Annie+UK]

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

You may have to call out sky or a 3rd party satellite/aerial company

Note: If you have a communal dish then this is maintained by your landlord/building management and NOT sky