Recently downgraded my package for my mum but now she can't record anything

[Wullie · Accepted solution]

Spoke with Tom it's now 17.53 and not by security yet cause deals with others aswell as this not my idea of customer service I'm afraid I know only doing his job but it's a joke last time I did online chat guy went through everything then said was going for customer training he would put me back in qué!! Lol 21yrs with sky unless your a new customer the current are irrelevant! No further forward 😔

[caesarome]

The messaging service on here isn't a live chat so if you want this dealt with quicker then you will need to call.

[Mark39]

@Wullie yep, if you want an immediate response you'll have to call. The messaging system is designed so that you don't have to wait for responses. Just return at your convenience to see Sky's latest response.

[Wullie]

Hi mark yeah understand it now I thought it was like online chat lol I'll phone tommorow thanks again 😁