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Discussion topic: Pair viewing card to new box

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Varny
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Pair viewing card to new box

‎04 Jan 2025 05:05 PM

Can you please pair the card to the new box 

 

 

 

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SKY1992bf
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Re: Pair viewing card to new box

‎04 Jan 2025 05:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@Varny From 29th October 2024 sky has removed the ability to pair viewing cards to replacement boxes

viewing cards are now locked to the last box it was paired too (note: viewing cards are non transferable between accounts - hence buying a second hand box with a card included will NOT work)

any new viewing card sent will not work regardless of what you were told

you will need to call sky and discuss your options regarding upgrading to one of sky’s current tv products to continue to receive sky tv services


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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SKY1992bf
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Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Pair viewing card to new box

‎04 Jan 2025 05:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@Varny From 29th October 2024 sky has removed the ability to pair viewing cards to replacement boxes

viewing cards are now locked to the last box it was paired too (note: viewing cards are non transferable between accounts - hence buying a second hand box with a card included will NOT work)

any new viewing card sent will not work regardless of what you were told

you will need to call sky and discuss your options regarding upgrading to one of sky’s current tv products to continue to receive sky tv services


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Exiled-in-HH
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Re: Pair viewing card to new box

‎04 Jan 2025 06:07 PM - last edited: ‎04 Jan 2025 06:08 PM

Dis you buy a replacement second hand Sky+ HD box?

 

Where did you buy the box from?

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oj01
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Re: Pair viewing card to new box

‎04 Jan 2025 06:12 PM

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:

 

Where did you buy the box from?

Why does that matter?


Sky Community Forum SuperUser
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Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
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Exiled-in-HH
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Re: Pair viewing card to new box

‎04 Jan 2025 07:41 PM

You and your two friends need to brush up on consumer rights🤔

 

It is obvious information needed to give further advice😉

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caesarome
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Re: Pair viewing card to new box

‎04 Jan 2025 07:46 PM

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:

It is obvious information needed to give further advice😉

Why is it important that you know where the box comes from seeing as no viewing card can now be paired to it ?

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Exiled-in-HH
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Re: Pair viewing card to new box

‎05 Jan 2025 07:10 AM - last edited: ‎05 Jan 2025 07:10 AM

See previous response😉

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Daniel0210
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Re: Pair viewing card to new box

‎05 Jan 2025 07:48 AM

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH 

The bottom line is that no matter where the 'new' box was acquired from it won't work so the source is irrelevant. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Exiled-in-HH
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Re: Pair viewing card to new box

‎05 Jan 2025 07:55 AM

It is very relevant for further action😉

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caesarome
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Re: Pair viewing card to new box

‎05 Jan 2025 09:38 AM

Posted by a Superuser, not a Sky employee. Find out more

What further action ?

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Exiled-in-HH
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Re: Pair viewing card to new box

‎05 Jan 2025 10:47 AM

Well that obviously depends on the answers from @Varny ...  not your and your two friends off topic posts😉

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