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Discussion topic: Out of contact on Signature. But in contact with F1 & movies

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This message was authored by Lawzylaw This message was authored by: Lawzylaw

Out of contact on Signature. But in contact with F1 & movies

Hi. I know I need to call them but I would appreciate any advice please. I am now out on contact with the Signature package. However I am (recently) in contract with F1 & Movies. Can I cancel Signature or is it "all or nothing"?

Can I get Essentials? It's seems a big secret. 
Oh, and I have to call them anyway as I'm on the Golden Oldies Sky+ box. 
thanks in advance. 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Out of contact on Signature. But in contact with F1 & movies

Posted by a Superuser, not a Sky employee. Find out more

@Lawzylaw  You can't cancel signature whilst in contact for f1 and cinema 

 

all you can do is either continue paying full list price for signature or negotiate a new minimum term on that package but the end date won't co terminate with the others 

 

essentials is not an option has you can't add on extra packages with it


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by nigea99 This message was authored by: nigea99

Re: Out of contact on Signature. But in contact with F1 & movies

Posted by a Superuser, not a Sky employee. Find out more

@Lawzylaw wrote:

Hi. I know I need to call them but I would appreciate any advice please. I am now out on contact with the Signature package. However I am (recently) in contract with F1 & Movies. Can I cancel Signature or is it "all or nothing"?

Can I get Essentials? It's seems a big secret. 
Oh, and I have to call them anyway as I'm on the Golden Oldies Sky+ box. 
thanks in advance. 


hi @Lawzylaw 

 

I am sorry but, no, you can;t cancel Signature whilst you still have other susbcrptions in contract

 

Signature is the minumum ;base; package needed  - you can't have any other subscriptions with Essentials - although I am not sure that Essentials is available on SKY HD as it basically allows Q customers to keep their box  as well as record

Lawzylaw
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This message was authored by Lawzylaw This message was authored by: Lawzylaw

Re: Out of contact on Signature. But in contact with F1 & movies

Also to add, if this makes a difference, I'm out of contract for broadband too. 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Out of contact on Signature. But in contact with F1 & movies

Posted by a Superuser, not a Sky employee. Find out more

@Lawzylaw  your tv contract has no relevance to your broadband contract 

 

so you can cancel or renew broadband without it affecting tv


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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