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Discussion topic: Only getting bbc2 and channel 4 after heavy rain and have the old style box not skyQ

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This message was authored by: Lynn131

Only getting bbc2 and channel 4 after heavy rain and have the old style box not skyQ

After heavy rain last night we can't get bbc1 or stv but are able to get rest of channels ,, we have an old style box not a skyQ 

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This message was authored by: Daniel0210

Re: Only getting bbc2 and channel 4 after heavy rain and have the old style box not skyQ

Posted by a Superuser, not a Sky employee. Find out more

@Lynn131 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where your post has been moved to as you've said you don't have Sky Q).

 

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem , or check the cables for water ingress

 

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £ 65 towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.


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This message was authored by: Mark39

Re: Only getting bbc2 and channel 4 after heavy rain and have the old style box not skyQ

Posted by a Superuser, not a Sky employee. Find out more

@Lynn131 it's possible that rainwater has found its way into your dish cables. You may find that once the cables dry out again, normal reception returns - temporarily until the next bout of heavy rain. 

 

In those circumstances, the only long term solution is to replace the cables (and ensure that the connections at the dish are rainproofed).

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