One of my multiscreens has suddenly been cancelled. I did not request this.

[Penny31]

Sky Sports suddenly stopped working on my third TV. The error message says I need to upgrade my subscription. I looked at my bill for August and there is an entry saying  'credit for cancelled multiscreen' and £8.93 has been knocked off.   I did not ask for this though (I haven't changed anything on my account for six months) .   The Sky interface works on that third TV but there is no access to Sky Sports channels (I can get Sky Sports on my other two TVs).

Please help!

[caesarome]

@Penny31 

You will need to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line

[Exiled-in-HH]

Is the third box Sky+ or Sky+ HD?

[HeathHayle]

@Exiled-in-HH just to let you know I dont think that would make a difference at the moment because you have got untill the bill date in october to change over I bet its just an account issue will be interesting though to know what happened if they come back and tell us

[Penny31]

Hi everyone - thanks for replying.   So, after two hours spent with useless advisors on chat, I picked up the phone, got through in 5 minutes (as advised by Caesarome)  and the person sorted the problem instantly. She sent some sort of message to the box/dish and that was that (we are Sky Plus not Sky Q).

It looks like the refund of the multiscreen was a red herring/ coincidence -  the third multiscreen had apparently failed for two weeks in the middle of August and they very kindly refunded us for it (as it was the same time as the Olympics we obviously  didn't notice the lack of Sky Sports).

So all is sorted.

Thanks again