Given the way this is starting to look, I am wondering if the relevant files that are offered for download on demand are held on Sky servers, or if there is an issue where the files are held on the copyright owner's server, and linked to from the Sky system.
This issue has only raised it's head for me since Sky changed the way they are broadcasting Stargate, it was being broadcast over satellite on Sky Sci Fi, and to be able to skip advertising, I record it and time shift, but it's not there at the moment, for reasons best known to them, they stopped with several episodes of Series 8 still to be broadcast,
The entire genre is available 'on demand' on Sky Max, or to be more specific, it should be, but it's not being downloaded, even though it's there to select.
More4, which is not a sky channel, is being downloaded OK, or in order to be specific, I was able to download an edition of Mat Baker's series, and immediately after that, I tried the Stargate edition I wanted, and got the broadband failure message.
On that basis, it HAS to be something screwed up in the Sky server configuration, or in the way it's trying to find the specific program I'm looking for, it's not the broadband (also Sky) , and it's not as such the link into the Sky download system, otherwise ALL downloads would be failing, so on that basis, it has to be a configuration issue of some sort, or a screwed up cache somewhere on the Sky system, and it can't resolve it correctly.
What may also be relevant is that the Irish user Sky site is also screwed up in a number of areas, and despite signing in to the site, and making sure that I've got the Irish Site rather than the UK site, I'm getting UK pages rendered, and that's making it impossible to find the correct contact phone numbers for Sky, as it's giving UK numbers, which are not accessible from Ireland, and things like the complaints 'contact us' page are missing, which means that at present the only way to contact Sky Ireland is either facebook or Whatsapp, and I absolutely will not waste hours of my time dealing with something that could be properly dealt with in minutes by a real person rather than a multi tasking rep who's not going to be able to fully concentrate on one issue at a time, the last time I did something like this with Sky, I wasted nearly 2 hours on a chat window, and still didn't get a valid resolution, so I'm not playing that stupid game again.
It's looking to me at the moment as if a server that's caching significant parts of the sky library has somehow got massively corrupted, and is not giving correct or valid information, I hit an issue like this some years ago with E-Bay, and it took several days before I was able to get to a higher support level in the ISP that was providing the local service, including local cache services for E-Bay, and they found a server in their configuration that had massively corrupted, but wasn't throwing errors, and they ended up having to change their cache system to take the server out of their system, and rebuild it, which took nearly a week to do, and this issue is beginning to look very similar, and finding it is going to take a good network engineer to find it, and I am wondering if they've lost some of their key people, and the ones that are left are struggling, badly, and it's the end user that's caught in the middle of a quagmire that's only getting worse.
Shore, if twas easy we'd all be doin it!
On demand download failure Sky+ on 2 boxes
