On demand download failure Sky+ on 2 boxes

[Mark39]

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@SMBP wrote:

You seem to think the lack of customer services and lack of action by Sky in taking responsibility is acceptable due to the benefits outweighing the failure to supply what is being paid for. I assume your the type of person who orders a takeaway and doesn't complain when items you paid for are missing as the invented benefits outweigh the actual situation?

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I guess the small number of customer affected and the fact that Sky+ is a legacy platform would be factors that influence the priority Sky assign to fixing it.

[Eddy99]

I wish SKY would prioritise me having  not to pay full price for something that has been broke for 4-5 months and completely useless right now, don’t worry I know their support the long term customers answer, no need to reply.

It's nice to know I am tiny and not really a priority anymore after 25 years.

[Annie+UK]

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@Eddy99 wrote:

I wish SKY would prioritise me having  not to pay full price for something that has been broke for 4-5 months and completely useless right now, don’t worry I know their support the long term customers answer, no need to reply.

It's nice to know I am tiny and not really a priority anymore after 25 years.

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I'm sure they have that covered in their Terms & Conditions 😞

[TimmyBGood]

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@Annie+UK wrote:

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@Eddy99 wrote:

I wish SKY would prioritise me having  not to pay full price for something that has been broke for 4-5 months and completely useless right now

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I'm sure they have that covered in their Terms & Conditions 😞

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I believe the Sky+ contract refers to on-demand as an 'Additional TV Service' which isn't charged for.

Given that internet access is not intrinsic to the platform on older model hardware, this makes sense.

[Mark39]

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@TimmyBGood wrote:

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Given that internet access is not intrinsic to the platform on older model hardware, this makes sense.

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Yes, my recollection too.

[Lestur]

Hi, I have 2 HD+ boxes that I can no longer record on except sometimes BBC.  Is this something that will be fixed automatically by Sky sending software to the boxes or will we need an engineer visit or new box? What is the time frame for the fix please?

Thank you

[Annie+UK]

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@Lestur wrote:

Hi, I have 2 HD+ boxes that I can no longer record on except sometimes BBC.  Is this something that will be fixed automatically by Sky sending software to the boxes or will we need an engineer visit or new box? What is the time frame for the fix please?

Thank you

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There is nothing wrong with the boxes software or the box itself so none of those will help your situation

[PocketDog]

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@TimmyBGood wrote:I believe the Sky+ contract refers to on-demand as an 'Additional TV Service' which isn't charged for.

Given that internet access is not intrinsic to the platform on older model hardware, this makes sense.

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Yes it's classed as an 'Additional TV Service' which you dont have to pay extra for.  That doesnt mean it's not part of your subscription, it's definitely part of my Sky Signature as it clearly says in my account.....

"Enjoy 300+ channels, including our Sky documentary channels, as well as Sky Box Sets on demand for hours of entertainment."

This is listed in my account and there is a charge for this. 

Either way, trying to get out of fixing an issue that is 4 months in the making (their making!) on a T's & C's technicality show's exactly where we stand with SKY and their attitude.

Anything from........

it's not us, it's you,

or your ISP,

or your speed,

or your equipment,

or there's not enough of you affected,

or we've fixed it so it must be another issue,

or we dont charge you extra for it so we dont have to fix it...... etc.

Yep, you name it, we've heard it.  We hear you SKY.

Anyone else feeling loved?

[Annie+UK]

People have change their routers and fixed the issue, in that case it is you not them 🙂

[Mark39]

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@PocketDog wrote:

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. 

Either way, trying to get out of fixing an issue that is 4 months in the making (their making!) on a T's & C's technicality show's exactly where we stand with SKY and their attitude.

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I don't think Sky have tried to do that, have they?

[Lestur]

How will the situation be resolved?

[PocketDog]

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@Annie+UK wrote:

People have change their routers and fixed the issue, in that case it is you not them 🙂

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As much as I known that's not a serious reply (no veterans of this thread would have such a lack of understanding) it's still worth clarifying.   

It's a work around.  The issue is still theirs, there are several ways it can be got around (change ISP, router, hardware etc), but the right way is for Sky to fix it themselves and not force us to make a change our end that many of us cannot make.  Especially given they caused the issue in the first place.

[PocketDog]

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@Mark39 wrote:

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@PocketDog wrote:

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. 

Either way, trying to get out of fixing an issue that is 4 months in the making (their making!) on a T's & C's technicality show's exactly where we stand with SKY and their attitude.

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I don't think Sky have tried to do that, have they?

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Well I see no evidence that they fixed it for anyone and we keep hearing Sky say they dont charge extra for On Demand so if you dont get On Demand, they dont need to compensate. So effectively yes.  

To be fair, it would be nice to have anything from Sky either way. Instead, it seems we are doomed to an endless back and forth between aggrieved customers and superusers that have to tow the line for Sky.  Believe in Better 😃

[Mark39]

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@PocketDog wrote:

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So  effectively yes.  

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That's a bit like saying 'a near catastrophe' - a phrase we've heard a lot from recent news! 😁

[Annie+UK]

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@PocketDog wrote:

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@Mark39 wrote:

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@PocketDog wrote:

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. 

Either way, trying to get out of fixing an issue that is 4 months in the making (their making!) on a T's & C's technicality show's exactly where we stand with SKY and their attitude.

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I don't think Sky have tried to do that, have they?

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Well I see no evidence that they fixed it for anyone and we keep hearing Sky say they dont charge extra for On Demand so if you dont get On Demand, they dont need to compensate. So effectively yes.  

To be fair, it would be nice to have anything from Sky either way. Instead, it seems we are doomed to an endless back and forth between aggrieved customers and superusers that have to tow the line for Sky.  Believe in Better 😃

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We have to do no such thing, all we have to do is follow forum rules like everyone else and follow our NDAs