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10 May 2023 10:28 PM
Thank you for that but when i go to manual configuration it asks me for
Network Name
security
encryption
password
DHCP
it does not ask for
IP Adress
Subnet
Gateway Router
DNS
So confused !!
10 May 2023 10:34 PM
That reply was to Gavi+B
10 May 2023 10:46 PM
And when you press NETWORK button it says
Connection to broadband router OK
Connection to On Demand OK
but still does not work
10 May 2023 10:59 PM
Found the page and only thing that is different is
IP adress of this sky box
its the same as yours but last 3 digits different which must apply to my box rather than yours
everything else is the same
so still confused
DOES NOT seem to be the solution
10 May 2023 11:04 PM
Could It be that our Sky HD boxes are just outdated and that's why they are not downloading
sky Channels ???
If that is the case why are Sky not just saying this instead of putting us through all this agro
10 May 2023 11:10 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ccdb wrote:Could It be that our Sky HD boxes are just outdated and that's why they are not downloading
sky Channels ???
If that is the case why are Sky not just saying this instead of putting us through all this agro
@Ccdb It's only affecting a small percentage of Sky+HD setups. Seemingly centered around ISP/Router setups.
Two posters higher up in the thread recently changed ISP and/or router. One who previously had the problem, no longer did and the other who had never had an issue, suddenly did.
Though finding a pattern amongst those affected appears problematic.
11 May 2023 08:58 AM
11 May 2023 02:30 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ccdb wrote:
Could It be that our Sky HD boxes are just outdated
All Sky+ HD boxes are 'outdated' : it's an end of life software platform running on hardware last manufactured eight years ago.
14 May 2023 12:01 AM
It's been a problem for me for at least a month but can't be sure when it was first an issue. We're on a Jersey internet provider so not BT or Sky etc. Have tried the fixes suggested on these threads but nothing works.
14 May 2023 05:56 PM
Posted by a Superuser, not a Sky employee. Find out more
@RPembo wrote:
the fact that all of us on here are choosing to retain hd tells you how bad the new system is. Cable boxes have always been cheap terrible tech but it's amazing that they managed to make Q such a step backwards, less user-friendly and generally a worse operating system.
Q has been around since early 2016 and now makes up something like 80% of the Sky satellite television market, so it's not exactly 'new'. It's also not a 'cable box'.
14 May 2023 06:44 PM
It might not be 'new' but it's still 'new(er)' than Sky+ and it's clear that's what was meant.
The logic of SkyQ UI is definitely more clumsy than Sky+, just dressed up to a be a bit easier on the eye and fool the average customer into believing that it's better. Remember... 'Believe In Better' 😂
14 May 2023 06:48 PM - last edited: 15 May 2023 09:19 AM by KevNewMedia
[content removed]
Q is the newer system, irrespective of it's date of birth, and the point is it isn't an obvious upgrade to the extent users here are unable to download on HD but would rather sit it out than take on the NEWER system?
Perhaps you had something more useful to add to maybe persuade some of us (on behalf of sky) why we should just go with Q, despite the really poor operating system?
Granted it isn't cable, but the point was all sat and cable boxes have generally been poor, unless you know better on that one too?
Moderator note: language removed
14 May 2023 08:27 PM
A significant point I'll be taking away from this is the abysmal official communication during this event. Sky are mostly relying on the goodwill of volunteers on here to keep those 'few' affected at arms reach. Only a fraction of people experiencing these issues will reach out to this community group, others will simply take varying levels of 'engineer' advice (upgrade with new contract or be left dangling).
It's just poor.
Phil.
SysAdmin, Server Analyst, Avionic Engineer. (& Jack of All Trades)
14 May 2023 08:37 PM
Whoever it is who keeps deleting replies to this thread, please stop. There have been no breaches of T&Cs, it just seems like some fragile egos have been shaken.
15 May 2023 09:13 AM
Posted by a Sky employeeHi Everyone
We welcome healthy debate from all angles, however we won't accept personal attacks or name calling. Such posts will be removed and the poster warned about their behaviour. We're all adults here and whilst I accept this problem has been going on for quite some time and the frustrations that come with this, such behaviour doesn't help anyone.
Please review the Community Guidelines before posting further in the Community.
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