On Demand not working for Sky and other channels

[modofac]

For about 3 weeks now I've been unable to download any content from most On Demand services to my Sky+HD box. Nothing has changed recently with my set up - Sky+HD box (a non-wifi modeel) is directly connected to my router via ethernet cable.

Strangely, BBC and ITV catch up still work fine, but for Channel 4, 5 and all Sky channels the downloads fail to start downloading and show as "failed" in the planner after about 15 seconds. It seems like certain services are getting blocked.

I found several other forum posts from September describing exactly the same issue being experienced by TalkTalk broadband customers which some resolved by changing DNS settings to use Google or others. I have tried this but no luck.

My broadband is a fibre service from Hyperoptic. I contacted them too but they seem clueless about any issues potentially blocking Sky connections, so hoping someone here might have some ideas.

Many thanks

[Mark39]

@modofac highlight one of the Failed recordings in your Planner and press i on your remote. Tell us what the failure reason shown on screen is. Also which viewing package you subscribe to.

[modofac]

Hi @Mark39 

The failed items in the planner say "Failed Rec: Technical fault - 11 (266)"

Also, downloads also fail (and with the same message) if I use the Sky Go app and request a programme downloads to the box.

My package is "Sky Signature", "Sky Sports Complete including Sky Sports+", "Sky Cinema", "Sky Sports HD", "Sky HD", "Sky 3D"

[Mark39]

@modofac thanks for the details, and you're right TF11(266) has previously been linked with a customer's Internet service provider.

I don't think there's anything you can do from a user perspective to fix it. I suspect it requires liaison between Sky and Hyperoptic, so best to report it to Sky. Undoubtedly they'll invite you to upgrade to Sky Q or Stream as the means to resolve it....