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Discussion topic: OSM - 'Viewing Card not Authorised'

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: OSM - 'Viewing Card not Authorised'

Posted by a Superuser, not a Sky employee. Find out more

@Thattallchap wrote:

I've had enough. Sky Q order cancelled and Sky cancelled, 4k Freesat box ordered!

 

@Annie+UK Thanks for pointing me to the thread that we're in. Your help is overwhelming.


It points to post #34 of this thread so I'm not sure what your problem is as it answers your earlier question! But I guess nothing I post is going to satisfy you as you seem to have a bee in your bonnet for some reason 🙁

This message was authored by Natasha+rowey This message was authored by: Natasha+rowey

Replacement viewing card

Hi I am currently seeing a message that this viewing card is not authorised and please Insert the new card. 

i haven't received a new card and need a replacement sent but the call centre isn't open. How did I get one? 

Thanks 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Replacement viewing card

Posted by a Superuser, not a Sky employee. Find out more

Have you tried re-pairing your viewing card?

 

http://activatemychannels.sky.com (the instructions given via this link seem to use your sky account to determine which Sky Box type (Sky+/Sky Q) they are targeted to)

Or

Perform a New Install (instructions can be found in my FAQ link below)

If you cannot perform these or it fails for some reason then Sky can pair your card remotely if you give them a call.

This message was authored by Puddle78 This message was authored by: Puddle78

Re: OSM - 'Viewing Card not Authorised'

Hi, like everyone else on here we have the problem that you have turned off our Sky+ services before we have received a new viewing card. So we have lost the kids channels during lockdown, which is not ideal. Do you have any idea if/when we will receive a card, and if not will you turn the channels back on? I am assuming I will not be charged the extra money I pay for the kids TV package when I cannot access it due to an error on your part?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: OSM - 'Viewing Card not Authorised'

Posted by a Superuser, not a Sky employee. Find out more

@Puddle78 wrote:

Hi, like everyone else on here we have the problem that you have turned off our Sky+ services before we have received a new viewing card. So we have lost the kids channels during lockdown, which is not ideal. Do you have any idea if/when we will receive a card, and if not will you turn the channels back on? I am assuming I will not be charged the extra money I pay for the kids TV package when I cannot access it due to an error on your part?


You should have access to Sky Go whilst you wait

This message was authored by Sue+WB This message was authored by: Sue+WB

Re: OSM - 'Viewing Card not Authorised'

My husband and I are currently receiving this error message, he is classed as vulnerable and therefore a priority,  we do not have a replacement card and I am unable to get through on the phone to sky as each time I get cut off, how do I get a replacement card?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: OSM - 'Viewing Card not Authorised'

Posted by a Superuser, not a Sky employee. Find out more

@Sue+WB wrote:

My husband and I are currently receiving this error message, he is classed as vulnerable and therefore a priority,  we do not have a replacement card and I am unable to get through on the phone to sky as each time I get cut off, how do I get a replacement card?


Have you tried all the suggestions supplied in this thread?

This message was authored by Sue+WB This message was authored by: Sue+WB

Re: OSM - 'Viewing Card not Authorised'

Yes have tried all of that and waited the 4 hours but unfortunately still not working, I don't mind hanging on the phone but I never get that far, I'm always cut off.

This message was authored by Nickie2026 This message was authored by: Nickie2026

Re: OSM - 'Viewing Card not Authorised'

I am having the same issue, it has been almost 3 weeks now since I've had TV services.  I have called numerous times but Sky always cuts me off before I can get to a person. Or the automated service talks me through how to pair my viewing card however when I enter the last 3 digets as requested it tells me that is not the card i have on file.

 

How do I order a new card? I cant get through to a person and cant find information online on how to order one??

This message was authored by jssmith376 This message was authored by: jssmith376

Re: OSM - 'Viewing Card not Authorised'

I don’t have or never received a new sky card, so why is this coming up on my screen and a can not watch no sky channels.

This message was authored by jssmith376 This message was authored by: jssmith376

Re: OSM - 'Viewing Card not Authorised'

Why is my sky card no longer authorised, I have not upgraded to skyQ and have not been sent a new card as a replacement for the old card, I can’t watch no sky channels at present and am seriously annoyed with the service you supply when it comes to problems and there are many over the years, If I’m not contacted regarding this matter soon  and it’s not rectified as I can’t contact you, I will be cancelling my sky the moment I do get a response, or finally get though. I refuse to pay for a service I’m not getting. 

This message was authored by Kenny-J This message was authored by: Kenny-J

Re: OSM - 'Viewing Card not Authorised'

Posted by a Sky employee

Hi everyone, we appreciate this a bad time for everyone and that your viewing has stopped due to this On Screen Message - Card Not authorised.

 

We would like to help you as the contact centres are only taking calls from key workers and vulnerable customers.

 

The message Card Not Authorised has  appeared as you will have been sent a new viewing card in the last few weeks/months due to an upgrade to Sky Q, now the install may have been cancelled and never taken place or is still booked for the future. But a card would have been sent either way.

 Please double check if you have one as this will resolve the issues for you.

 

Otherwise if no card received

 

Please comment below  and we will PM you an email address and someone will be in contact.

We will only deal with this issue and help restore viewing,

 

Thank You  

Kenny

@Chloe-W22 

This message was authored by WILLOW3 This message was authored by: WILLOW3

Re: OSM - 'Viewing Card not Authorised'

We have been without sky for 10 days now. Message saying card not authorised.

We have tried everything recommended to put it right, nothing has happened, still the same.

 

we would like a new card please, we are paying for a service we are not receiving.

This message was authored by Nickie2026 This message was authored by: Nickie2026

Re: OSM - 'Viewing Card not Authorised'

We don't have another viewing card, I just want to order a new one so we can watch sky again. But between phone lines twitter and here I can't get a clear answer!

This message was authored by AgnesBB This message was authored by: AgnesBB

Re: OSM - 'Viewing Card not Authorised'

Where are we supposed to comment? Is this not an open forum and we should not therefore be putting private information relating to our accounts? Please correct me if I am wrong and advise how to provide my information so I can obtain a new card. 

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