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Discussion topic: OSM - 'Viewing Card not Authorised'

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This message was authored by WILLOW3 This message was authored by: WILLOW3

Re: OSM - 'Viewing Card not Authorised'

Our card was working fine until last Sunday, then the error message was shown. We have tried all the suggestions to put it right but it still isn’t working.what do we need to do? Do you need to send us a new card? 

This message was authored by Layni88 This message was authored by: Layni88

Re: Viewing card

I am having exact same issue and new install is not working

This message was authored by Layni88 This message was authored by: Layni88

Re: Viewing card

The link posted doesn't work as it's for sky q not sky +

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Layni88 wrote:

The link posted doesn't work as it's for sky q not sky +


This is the link that has been used for ages an we have had no complaints from Sky+ users in the past http://activatemychannels.sky.com, If you cannot perform thIs or it fails for some reason then Sky can pair your card remotely if you give them a call.

 

Has the procedure changed?

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by carolineEire This message was authored by: carolineEire

Re: Viewing card

Yes because of the Covid-19 situation there hasn't been any phone lines manned in the call centres. This link does not work for me as apparently I need a replacement card and I can't get this because Sky call centres are closed. Sky cut me off without any message. I've now applied to cancel my Sky subscription

This message was authored by Layni88 This message was authored by: Layni88

Re: Viewing card

Annoying as hell. It's impossible getting through to anyone

This message was authored by Mark39 This message was authored by: Mark39

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@carolineEire wrote:

...Sky call centres are closed. Sky cut me off without any message. I've now applied to cancel my Sky subscription


The call centres are open during their normal hours but struggling with the double whammy of having reduced staffing and significantly increased calls. That's likely to mean that when the call waiting queue is full, your call can't be taken. Keep trying.

This message was authored by ajsharman This message was authored by: ajsharman

Re: OSM - 'Viewing Card not Authorised'

I have suddenly received a message stating the viewing card is not authorised.  I have not agreed a new Sky Q box and do not have an official order in place.  I cannot see Sky and I am both angered that this has happened and want to know who and how this viewing card can be re booted so i can use it.  I seemed to be unable to talk to anyone because of COVID and none of your online advice helps.  I need someone in SKY HQ to re boot my viewing card ASAP.

Dr A 

This message was authored by WILLOW3 This message was authored by: WILLOW3

Re: OSM - 'Viewing Card not Authorised'

Again getting no response from sky regarding “card not authorised” message repeatedly being shown every time we try to go on sky.  Perhaps it’s time to cancel our subscription and try an alternative! PLEASE SEND A REPLACEMENT CARD ASAP! We are not a Sky Q customer so please don’t give us information for a sky Q card

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: OSM - 'Viewing Card not Authorised'

Posted by a Superuser, not a Sky employee. Find out more

It looks like the link is taking your account info after you log in and if your account thinks you have Sky Q then you'll get the wrong instructions as when I use this link it gives Sky+ instructions 

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Thattallchap This message was authored by: Thattallchap

Re: OSM - 'Viewing Card not Authorised'

@Annie+UK What link? Are you trying to help or are you just being obnoxious?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: OSM - 'Viewing Card not Authorised'

Posted by a Superuser, not a Sky employee. Find out more

@Thattallchap wrote:

@Annie+UK What link? Are you trying to help or are you just being obnoxious?


The link clearly visible in my earlier post in this thread, are you trying to be obnoxious yourself?

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by AgnesBB This message was authored by: AgnesBB

Re: OSM - 'Viewing Card not Authorised'

The link provided is of no use in my case as Sky have changed the viewing card information on my account. The viewing card  I am using in my Sky+ box does not appear as an option to 'pair' on my account! I cannot see how I can rectify this as Sky must put the correct information on my account

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: OSM - 'Viewing Card not Authorised'

Posted by a Superuser, not a Sky employee. Find out more

@Thattallchap wrote:

@Annie+UK What link? Are you trying to help or are you just being obnoxious?


See post https://helpforum.sky.com/t5/Sky/OSM-Viewing-Card-not-Authorised/m-p/3206881#M96840 for link in question

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Thattallchap This message was authored by: Thattallchap

Re: OSM - 'Viewing Card not Authorised'

I've had enough. Sky Q order cancelled and Sky cancelled, 4k Freesat box ordered!

 

@Annie+UK Thanks for pointing me to the thread that we're in. Your help is overwhelming.

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