OSM - 'Viewing Card not Authorised'

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Sally+Chis]

Hello, 

We have the same issue as many other customers have reported on this thread. Thought we were going to upgrade to Sky Q a few months ago, an engineer attended and it was decided it wasn't going to work so we stuck with Sky+ box. Today have a message saying 'viewing card not authorized'. Would appreciate someone being able to re-pair the card we have to allow us to continue watching Sky channels. 
Have tried doing so ourselves with the various suggestions on this thread but no luck. 
Thank you for any help. 
Sally. 

[Annie+UK]

Ordering Sky Q triggers the cancellation of your Sky+ card, you will have to phone sky and get a new card sent to you

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page

[caesarome]

It might have been cancelled @Sally+Chis but I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[Lisa-P1987]

Update – Thanks for chatting to us Sally+Chis . We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Anonymous]

Good morning I've got the same message but have not been sent a new card so how do I fix this so can watch sky today? Thanks

[Tom-W19]

Hi Wings1

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[adamb12345]

Can I request a replacement here?

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂

[adamb12345]

Thanks, I found my new card!

[Jimmyh+999]

I have sky plus and it says this viewing card is not authorised.

I can't watch any Sky channels now.

I ordered Sky Q last year but the engineer could not complete the work and a new viewing card never arrived.

please help.

[Mark39]

@Jimmyh+999 you'll need a replacement Viewing Card. We can alert Sky here, if you wish, and they may be able to contact you via the forum's online messaging service tomorrow.

[Jimmyh+999]

Yes please. That would. Be fantastic and very helpful.