OSM - 'Viewing Card not Authorised'

[Nicks+PC]

I have an error message which says This viewing card is not authorised. If you have received a new viewing card please insert it now. For more information go to skyviewinghelp.com

We cancelled our order for Sky Q some months ago and have just started receving the above message a few days ago. We have tried re-booting but still receive the same message. Do we need a new card? If so please send one straight away.

[Nicks+PC]

This reply was not helpful as we cancelled our subscription for Sky Q. Please tell me what we need to do to get our current viewing card authorised

[Mark39]

@Nicks+PC yes, as explained here previously, if you received a Card for Sky Q, you can use it, otherwise you'll need to give Sky a call and request one.

[Annie+UK]

You will need to replace your viewing card with another as your Sky+ card will have been cancelled.

You need to contact sky

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page

[Tizzy1]

No new viewing card received for sky+box. Engineer came to install sky Q and couldn't now sky saying viewing card needs to be paired with box but card and card number on the account are difference.need new cards sent out 

[Mark39]

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@Tizzy1 wrote:

...need new cards sent out 

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You're right. Give Sky a call to organise it.

[Annie+UK]

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@Tizzy1 wrote:

No new viewing card received for sky+box. Engineer came to install sky Q and couldn't now sky saying viewing card needs to be paired with box but card and card number on the account are difference.need new cards sent out 

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You'll need to contact sky and get them to send a new card if you did not get one for the Sky Q upgrade

[Chris2710]

Hi Kenny

Can you please emial me the instructions please?

Thanks

[keelclar]

Got this message now. Didn't order sky plus or anything else, was working fine yesterday. Can't get through to sky as its after hours. Shocking service. No TV to watch on a Saturday night 

[Cathy+ogs]

Hi Chloe

i am receiving this message - moved to a Sky Q contract some time ago but kept the Sky plus box.  I didn't ever get a new sky Q card and thought no more about it really...... have been trying to call and use your WhatsApp service all week but can't get any results..... how do I get to speak to someone to just order a new card?  

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[Douglas64]

How do I order the card

[caesarome]

What is happening @Douglas64 , are you see the "Viewing Card not Authorised" message via your Sky+ box and if so have you recently signed up to have Sky Q installed ?

[Douglas64]

The main telly is working but the second one isnt 

think i signed up for ski Q during the summer but the engineer didnt come for some reason

Can I reactivate the old card

[caesarome]

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@Douglas64 wrote:

Can I reactivate the old card

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It might have been cancelled so what I have done is to escalate your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.