OSM - 'Viewing Card not Authorised'

[Mark39]

OK, I've flagged your post. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky are unlikely to be instant, so check back from time to time for updates.

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[Midsomer3]

Received this error  notice  several  times  tonight,  my existing  card  has been in my sky plus  ➕️ box for at least  3 years.

I had had an assessment  for a SkyQ box and my house isn't suitable and neither do I want to upgrade  my TV. 

I do have an upgrade  card which I was sent prior to the Sky Q upgrade,  I still have this.If I put this into my Sky plus ➕️  box will I lose my recorded items

[Midsomer3]

Should  say my issue is my viewing  card isn't authorised  

[oj01]

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@Midsomer3 wrote:

This  evening I am receiving an error  message which says my sky plus card isn't authorised? .It asks me to use a new card .

I have a new  card , this was issued  when I was trying to upgrade to SkyQ box, the engineer said  my house wasn't suitable  and I do not want to upgrade  my TV.

So basically  I  can try to use the new card ,but  I would like to know  a) Why have I received this error  b) will I lose my recordings.  I am presuming  that the  new card is compatible  with  Sky plus. Not happy  with  Sky I have just  had no landline for 5 days .TIA for support 

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Yes, you need to use the new card. Your old card will have been deactivated. You may need to 'pair' the new card to your box. 

[Mark39]

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@Midsomer3 wrote:

Received this error  notice  several  times  tonight,  my existing  card  has been in my sky plus  ➕️ box for at least  3 years.

I had had an assessment  for a SkyQ box and my house isn't suitable and neither do I want to upgrade  my TV. 

I do have an upgrade  card which I was sent prior to the Sky Q upgrade,  I still have this.If I put this into my Sky plus ➕️  box will I lose my recorded items

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No, you shouldn't lose access to your recordings.

[Kenny-J]

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@Midsomer3 wrote:

Received this error  notice  several  times  tonight,  my existing  card  has been in my sky plus  ➕️ box for at least  3 years.

I had had an assessment  for a SkyQ box and my house isn't suitable and neither do I want to upgrade  my TV. 

I do have an upgrade  card which I was sent prior to the Sky Q upgrade,  I still have this.If I put this into my Sky plus ➕️  box will I lose my recorded items

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If you have been sent a new card for the Q upgrade that did not then go ahead, you eventually need to use the new card. I would get it in the box as soon as possible.

Thanks

Kenny