VIEWING CARD NOT AUTHORISED

[GastonsMum]

Thank you Kenny-J.  Yep I put the new card in the vard slot that the original card was in.  Kept asking me to check power, cable, and something else!  All were good, the only thing that seems to be causing the problem is the viewing card as I was watching Sky earlier in the day and this message only came up when I switched on in the afternoon.  

Sorry to sound like an amateur, how do I view your PM?  Many thanks

[GastonsMum]

Just to clarify Kenny-J, the new viewing card that I have is for SkyQ.  The letter to which it was attached states that the engineer will need it to set-up SkyQ and that never happened.

[Kenny-J]

At the top of the page is your avatar image, click that and a side bar will open and then click the email symbol.

Or try clicking this link should take you to your Private Messages here @GastonsMum 

The card is not Sky Q specific, it replaced your old card so although you did not upgrade the new card is still valid and should be used in your current box.

[PeteBradshaw]

Hi

I am getting this error message and require a new viewing card ASAP pleasae.

Can you arrange for one to be sent to me or please give me a call as I hvae tried numerous times to get through with no joy.

Pete

[GastonsMum]

Kenny-J you are a star!!  I tried again with the new card and I don't know what spell you had cast on it, but it is now working fine.  THANK YOU VERY MUCH!!  Did exactly the same as I had done previously, bu tis time miraculously, everythig worked and is now back to normal.  Thanks also for the clarification that the viewing card is not SkyQ specific.

[Kenny-J]

@GastonsMum  Thats great news, glad you got it resolved. 😀

Best Wishes 

Kenny

[LauraOud]

Have just read the post saying to get in touch on this thread if we are getting the 'Viewing Card not Authorised' message, which we are.

We are in a similar situation to many on this thread, we cancelled a SkyQ upgrade but definitely did not receive a new viewing card. A new card number has been associated with our account, so there is nothing we can do to get our channels back on. 

We haven't had any sky channels for atleast 10 days which is very frustrating, but we are not key workers or vulnerable so have unfortunately not had a way of getting this rectified. 

[Kenny-J]

@LauraOud  I have sent you a private message with instructions.

[Kenny-J]

@PeteBradshaw  I PMd you instructions if you can follow and I will follow up.

Thanks

Kenny

[Derek0131]

This viewing card  is not authorised if you have a new card please insert it now .for help go to skyviewinghelp.com 

I have bin trying this for the last 3/4 days but still do not where to insert the card 

[Kenny-J]

If you have a new card been sent in the post then it goes in a pull down doorway on the front right hand side of the box. @Derek0131 

[Jim+Thatcher]

Hi 

I reported to Sky on 15 March 2020 that whilst our main Sky box in our sitting room was working the 2 subsidiary boxes - 1 in the kitchen and 1 in the bedroom were not working.  I spent 2 hours on the phone to one of your support people who had me switching boxes on and off in various combinations - all to no avail so they arranged for an engineer to visit. 6 days later- March 20th - the engineer arrived and diagnosed that there was no fault with the hardware but for some reason our account settings on your computer system only supported 1 box. The engineer spoke by phone to a person at your Support Department and told us that a reset signal would be sent automatically to our main box in 4 to 5 hours. Here we are 4 whole weeks later and still no service to our bedroom and kitchen. I have tried phoning Sky but it is impossible to get anyone to physically answer the phone - you just get recorded messages!! I have been with Sky for over 20 years and am classified as a "Sky VIP Diamond" member - but it does not feel like that!! My wife and I are in our mid 70's and should be getting priority. PLEASE HELP US!!

I do not want to publicise my phone number or address but you should be able to get contact information from your records for but my Sky ID is **email address removed**

[Kenny-J]

Hi there,

@Jim+Thatcher  I have PM'd you contact details

Thanks

Kenny

[Kenny-J]

@Derek0131  I have private messaged you with instructions.

Thanks

Kenny

[Kirstys81]

I was booked for Skyq installed - I messaged a few days before it was due to tell them that I hadn't received a viewing card as it was mentioned on the installation details. Now my tv isn't working saying my card isn't authorised and I have no other card to try. If anyone can help please