I am so frustrated. This is my 3rd message on this Community platform. I have been with you for 20 years plus and a VIP customer. Although i can understand the fact that you don't have enough people in your call centres, most of which seem to be abroad, during COVID, the issue that I have, there is absolutely no way anyone can get anything resolved especially that is a 'digital matter'. My card suddenley becoming unsuthorised, is nothing to do with payment or any order that I am aware of that is imminent for SKY Q. It makes no sense to simply cut my full package subscription off. I cannot get through by phone and i also sent a customer complaint form to Sky, who have also failed in their own charter to acknowledge or deal with the complaint. 48h has now become a week. Unacceptable. There is a simple solution, the Sky team can digital authorise my card on my current Sky box. It is a simple message from your team. I know. I am on a digital team. Why is this so difficult? What do I do? My frustration has turned to anger and a lack of understanding customer support. My phone number is on your books. Not my landline. I have given you my personal mobile phone number. You have all my details. If it requires a verification, call me, whatever time of day. Your remaining teams on the call centre could work shifts like our NHS service. Warn me a call may come at 3am in the morning and i will take it. Please Kenny, or SKY community officer, tell me what I can do. I can see I am not the only person that seems to have been cut off. Dr A
