OSM - 'Viewing Card not Authorised'

[Kenny-J]

@ @AgnesBB  You just need to comment you still have the issue we will then private message you with instructions.

(I have private messaged you)

Thanks

Kenny

[Puddle78]

Hi, you said to comment so you can resolve the issue? I don't have a new viewing card so if you could message me the email address that would be great. Thanks. 

[PFysh]

I have the new card, and have inserted it, but I cant register it because I have a sky+ box and all the links take me to a page that only works if you have a skyq box. Further, the ehternet port appears to be broken in it so I cant connect to the internet which wont let me do the services - 0 - 0 - 1 - select - select thing. (it bombs out halfway through because of no internet access). Any chance you could let me know what I need to do? 

[Kenny-J]

@PFysh As long as your box is connected to the internet, just goto a channel like Sky 1HD and follow the on screen pairing. 

Or press Services 001 select, this will take you to the hidden menu, then choose the tab New Install and follow the instructions will also pair the card.

thanks

Kenny

[Thattallchap]

@Kenny-J I would hope that you're prioritising the users that have taken the time to reachout to you on this forum, when looking to send out new cards. 

Some of your customers, like myself, have been without Sky services for weeks.  Whilst i understand the operational problems that Covid-19 has put on your organiation, the current lack of support feels like plain laziness to a lot of us. 

It doesn't take long to remove frustration from this conversation but what i does need, is action and commitment from Sky. Neither of which I see. 

[Kenny-J]

@Thattallchap That was the point of my post, we are trying to help customers with this issue to recover their viewing in these uncertain times. Priority is our goal.

Kenny

[Puddle78]

Kenny - we are still having the issue with the viewing card. If you could PM me to resolve that would be great. 

[Kenny-J]

@Puddle78  Check your in box.

[Anonymous]

If we don't fall in the these categories what can we do? 
more do we just live with out the full service we are paying for till this may be over in a couple of months? 

[Anonymous]

Same here, well I have a dish that they put up a few years a go, but now they can't get to that area to replace it?!

[Kenny-J]

Do you have No Satellite Signal? @Anonymous If not what is the issue?

Thanks

Kenny

[WILLOW3]

We have tried to put the email address as requested, but it turns red and obviously won't send. What is the next step please? 

[Kenny-J]

I have sent you a private message @WILLOW3 

[Anonymous]

Hi yeh everything else is ok - free channels work.

[Anonymous]

@Kenny-J  hi yes the box is fine, all free channels work