OSM - 'Viewing Card not Authorised'

[Annie+UK]

---

@Thattallchap wrote:

I've had enough. Sky Q order cancelled and Sky cancelled, 4k Freesat box ordered!

@Annie+UK Thanks for pointing me to the thread that we're in. Your help is overwhelming.

---

It points to post #34 of this thread so I'm not sure what your problem is as it answers your earlier question! But I guess nothing I post is going to satisfy you as you seem to have a bee in your bonnet for some reason 🙁

[Natasha+rowey]

Hi I am currently seeing a message that this viewing card is not authorised and please Insert the new card. 

i haven't received a new card and need a replacement sent but the call centre isn't open. How did I get one? 

Thanks 

[Annie+UK]

Have you tried re-pairing your viewing card?

http://activatemychannels.sky.com (the instructions given via this link seem to use your sky account to determine which Sky Box type (Sky+/Sky Q) they are targeted to)

Or

Perform a New Install (instructions can be found in my FAQ link below)

If you cannot perform these or it fails for some reason then Sky can pair your card remotely if you give them a call.

[Puddle78]

Hi, like everyone else on here we have the problem that you have turned off our Sky+ services before we have received a new viewing card. So we have lost the kids channels during lockdown, which is not ideal. Do you have any idea if/when we will receive a card, and if not will you turn the channels back on? I am assuming I will not be charged the extra money I pay for the kids TV package when I cannot access it due to an error on your part?

[Annie+UK]

---

@Puddle78 wrote:

Hi, like everyone else on here we have the problem that you have turned off our Sky+ services before we have received a new viewing card. So we have lost the kids channels during lockdown, which is not ideal. Do you have any idea if/when we will receive a card, and if not will you turn the channels back on? I am assuming I will not be charged the extra money I pay for the kids TV package when I cannot access it due to an error on your part?

---

You should have access to Sky Go whilst you wait

[Sue+WB]

My husband and I are currently receiving this error message, he is classed as vulnerable and therefore a priority,  we do not have a replacement card and I am unable to get through on the phone to sky as each time I get cut off, how do I get a replacement card?

[Annie+UK]

---

@Sue+WB wrote:

My husband and I are currently receiving this error message, he is classed as vulnerable and therefore a priority,  we do not have a replacement card and I am unable to get through on the phone to sky as each time I get cut off, how do I get a replacement card?

---

Have you tried all the suggestions supplied in this thread?

[Sue+WB]

Yes have tried all of that and waited the 4 hours but unfortunately still not working, I don't mind hanging on the phone but I never get that far, I'm always cut off.

[Nickie2026]

I am having the same issue, it has been almost 3 weeks now since I've had TV services.  I have called numerous times but Sky always cuts me off before I can get to a person. Or the automated service talks me through how to pair my viewing card however when I enter the last 3 digets as requested it tells me that is not the card i have on file.

How do I order a new card? I cant get through to a person and cant find information online on how to order one??

[jssmith376]

I don’t have or never received a new sky card, so why is this coming up on my screen and a can not watch no sky channels.

[jssmith376]

Why is my sky card no longer authorised, I have not upgraded to skyQ and have not been sent a new card as a replacement for the old card, I can’t watch no sky channels at present and am seriously annoyed with the service you supply when it comes to problems and there are many over the years, If I’m not contacted regarding this matter soon  and it’s not rectified as I can’t contact you, I will be cancelling my sky the moment I do get a response, or finally get though. I refuse to pay for a service I’m not getting. 

[Kenny-J]

Hi everyone, we appreciate this a bad time for everyone and that your viewing has stopped due to this On Screen Message - Card Not authorised.

We would like to help you as the contact centres are only taking calls from key workers and vulnerable customers.

The message Card Not Authorised has  appeared as you will have been sent a new viewing card in the last few weeks/months due to an upgrade to Sky Q, now the install may have been cancelled and never taken place or is still booked for the future. But a card would have been sent either way.

 Please double check if you have one as this will resolve the issues for you.

Otherwise if no card received

Please comment below  and we will PM you an email address and someone will be in contact.

We will only deal with this issue and help restore viewing,

Thank You  

Kenny

@Chloe-W22 

[WILLOW3]

We have been without sky for 10 days now. Message saying card not authorised.

We have tried everything recommended to put it right, nothing has happened, still the same.

we would like a new card please, we are paying for a service we are not receiving.

[Nickie2026]

We don't have another viewing card, I just want to order a new one so we can watch sky again. But between phone lines twitter and here I can't get a clear answer!

[AgnesBB]

Where are we supposed to comment? Is this not an open forum and we should not therefore be putting private information relating to our accounts? Please correct me if I am wrong and advise how to provide my information so I can obtain a new card.