No sky channels

[kev78wwe]

No sky channels, error code 28. This has happened 3 times in about 6 weeks. Keep calling sky to send the signal down to box which seems to work for a while. Anybody know what's going on? On sky hd 2tb box

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

[kev78wwe]

Just a little bit off from full bars. Called sky and they have sent signal down to box again and now it's working. But why has it happened for the fourth time in 6 weeks

[Mark39]

Odd. Error 28 points to loss of satellite signal, which isn't consistent with the signal strengths you're seeing. Not sure what's going on here.

[Annie+UK]

Prolonged loss of signal can deactivate your viewing card, you can perform a new install to reactivate the card (this saves you having to contact Sky on the phone) but this is only a temporary patch until you get the cause of the fault sorted

To perform a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[kev78wwe]

Advisor said it's possible that the box isn't reading card properly, 

but if that was the case why would it be ok for a few weeks and then happens again? 

[kev78wwe]

Did the system install, but this didn't work. 
As soon as sky sends signal back down it's fine. Very odd