No signal to sky box

[Helen245]

Tv is showing sign saying no signal to box.  Have tried restarting box

[Helen245]

Can someone help please?

[Mark39]

If that's 'no signal' rather than 'no satellite signal' there's a problem with the connection between your Sky box and your TV

Try turning both off at the plug and disconnecting the HDMI cables at both ends.  Swap the ends over and reconnect. Leave the Sky box off for at least 4 minutes. Switch back on, check8ng that the power light is green, then make sure your tv is switched to the correct input for your Sky box.

[Daniel0210]

@Helen245 

If you mean 'no satellite signal' then I'm afraid Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish if it's a dish issue.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.