No signal on some channels . Now nohome screen frozen

[BarryC73]

I have  had issue an ongoing issue with losing signal on certain channel with weather changes. This happened again this week despite sunshine. Decided to unplug Sky HD plus box overnight. Switched on again today.  Once loaded  up - normal message that system initialising appears. This doesn't  change at all and also added no signal  issue  on top. Have  tried all of reset  reboot methods and none work..And ideas? 

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Mark39]

@BarryC73 Your Sky box can't initialise without a signal from the dish which really just confirms the 'no satellite signal' message.

[BarryC73]

Thank you. So  I assume from that  if dish realigned and signal  fixed.  Initialising would happen?

Can I also assume, that dish has went completely with no signal on some channels to no signal on any channels.

[BarryC73]

Hi.  Is there  a direct number to call Sky  re Sky Q and free installation.   Thanks

[Daniel0210]

@BarryC73 
No direct number unless you have a letter or email from Sky offering such an upgrade.

To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.