No signal on sky box

[shirely1958]

Hi, 

I have no signal going into my Sky + box and in the settings page, under 'signal' it says not locked for the input 1 lock indicator and the same for input 2. I've tried all the guides online to try and troubleshoot but nothing works. 

[MightyQuinn]

Hi @shirely1958   Just checking that you have a Sky Q box (this community) or an old Sky+ box?

[shirely1958]

Hi, 

it's an old Sky + box but I rang Sky and they sent me a text link to post my issue in this forum. 

[Daniel0210]

@shirely1958 

Your thread has been moved to the appropriate Sky+ board.

[shirely1958]

Thanks so much, does anyone know if there's something that can be done to fix this issue? 

[Annie+UK · Accepted solution]

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@shirely1958 wrote:

Thanks so much, does anyone know if there's something that can be done to fix this issue? 

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"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet