No signal at the merest hint of precipitation

[User_283]

Hello,

I cannot use Sky at all if the weather is even slightly rainy or windy. Considering the fact that I live in the UK, this is a problem.

I tried logging into Sky Go as a backup but my package does not allow this. Engineers have told me that the problem is with the dish and cannot be resolved by Sky. Therefore I would like a free upgrade to include Sky Go so that I can at least access the features that I am already paying for, which are often unavailable to me and meam I am paying for nothing.

Thank you

[Annie+UK]

Contact Sky and upgrade to one of their newer system: Sky Q, Sky Stream, Sky Glass

[User_283]

We tried upgrading but were rild by the engineers that it was not possible because of the dish

[Mark39]

What's the issue with the dish? Is it inaccessible to Sky engineers? If so, they won't allow you to upgrade to Sky Q, but you could get a local engineer to sort it out for you, and continue with Sky+ for as long as it remains available.

Alternatively, if you have sufficiently fast broadband, you could try Sky Steam, which doesn't rely on your dish,.

[oj01]

@User_283 What is your package as all current packages should include Sky Go.

[oj01]

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@User_283 wrote:

We tried upgrading but were rild by the engineers that it was not possible because of the dish

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Is this a communal dish?

[User_283]

Yes it is a communal dish