No satellite signal

[Hubandbub]

Our satellite signal keeps going. We have on several occasions turned everything off and back on again and it is fine but today it does not seem to be coming back

[Mark39]

@Hubandbub the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

[Daniel0210]

@Hubandbub 

Sky no longer support Sky+ and Sky+HD (where you've posted). You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish if it's a dish issue.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.