No satellite signal

[Shangarasingh]

Our tv shows that your sky +HD box isn't getting a satellite signal . Your recordings in the planner and the on demand service may still be available. And it being 2weeks 

[BenJoBanjo]

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@Shangarasingh wrote:

Our tv shows that your sky +HD box isn't getting a satellite signal . Your recordings in the planner and the on demand service may still be available. And it being 2weeks 

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Sky no longer support the Sky+ service. If you have Sky Protect insurance then you may still be able to get an engineer to attend and check your dish, but otherwise you'll need to contact and pay for an independent satellite installer to check your dish and cabling. 

Your only other alternative is to switch to Sky Q and get a new box installed. Your dish would have the LNB changed by Sky too and all the cabling checked. 

[Annie+UK]

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@Shangarasingh wrote:

Our tv shows that your sky +HD box isn't getting a satellite signal . Your recordings in the planner and the on demand service may still be available. And it being 2weeks 

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See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet