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Discussion topic: No satellite signal

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This message was authored by DPL This message was authored by: DPL

No satellite signal

No satellite signal it says 

I can't get all channels 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
DPL
Topic Author
This message was authored by DPL This message was authored by: DPL

Re: No satellite signal

I am able to receive sky channels but no bbc itv etc

This message was authored by Mark39 This message was authored by: Mark39

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@DPL wrote:

I am able to receive sky channels but no bbc itv etc


@Annie+UK's post still applies. It's entirely possible to be able to receive some channels, but not others.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@DPL wrote:

I am able to receive sky channels but no bbc itv etc



See my reply above

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@DPL 
It’s worth remembering that a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DPL
Topic Author
This message was authored by DPL This message was authored by: DPL

Re: No satellite signal

So what is best to do to get it fixed 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: No satellite signal

@DPL Do you have a Sky+ SD or Sky+ HD box?

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@DPL wrote:

So what is best to do to get it fixed 


Have you not read my post ?????????????????????????????????

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@DPL 

Contact an independent satellite engineer which will be at your expense so get a quote first. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DPL
Topic Author
This message was authored by DPL This message was authored by: DPL

Re: No satellite signal

Sky + hd 

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