No satellite signal

[Clare1101]

48 hours. No satellite signal. Have done all the online checks multiple times. Turned off and on etc....  went through steps several times 

[Daniel0210]

@Clare1101 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

[Clare1101]

Thank you for your reply. It's been very frustrating not being able to speak to a human and paying for something I cannot use! Been a customer for 15 years but been very dissatisfied with Sky lately. My contract runs out in the next week so will be cancelling it and going elsewhere. Thank you 😊

[Daniel0210]

@Clare1101 

You're going to have to speak to someone at Sky to cancel. You'll need to give 31 days notice. 

[Clare1101]

Hi. Trust me I have tried for nearly 3 hours this morning to speak to someone but I either get redirected to a Bot or they send a text. I've tried 3 separate numbers and called 150 on my landline but nothing gives me the opportunity to speak to a human. Not sure what else I can do. Very stressful 😥 

[Daniel0210]

@Clare1101 
To fully cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/articles/cancel-sky-tv
Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.