No satellite signal

[sunbird21]

my sky sky +hd box is not receiving a satellite signal. I switched it off to see if rebooting it would help and now can't get any of my recordings either

[GD1]

@sunbird21  Is it snowing in your area or do you have snow on the dish?

[Daniel0210]

@sunbird21 

Your signal is likely to be affected if snow lands on the dish, in particular the LNB but should return to normal as soon as the conditions improve. Don't necessarily try to brush it off as accidentally moving the LNB will then necessitate an engineer visit to realign it. As a Sky+ customer that would be at your own expense. 

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet