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Discussion topic: No satellite signal

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NatG31
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This message was authored by NatG31 This message was authored by: NatG31

No satellite signal

‎31 Oct 2022 12:06 PM

I have no satélite signal and wifi keeps dropping out. 

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

‎31 Oct 2022 12:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@NatG31 

The Sky+ issue may be connected to your broadband issue that I escalated to Sky yesterday. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mark39
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Re: No satellite signal

‎31 Oct 2022 01:55 PM

Posted by a Superuser, not a Sky employee. Find out more
@NatG31 wrote:

I have no satélite signal and wifi keeps dropping out. 

With regard to the satellite signal issue, does this happen on all channels? Have you tried restarting your Sky box, by switching it off at the plug for 4 minutes?  What do your signal strengths look like (Services > Settings > Signal)? The white part of all 4 bars should be at least half way across.

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