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Discussion topic: No satellite signal for a few dats

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This message was authored by KevinReid1 This message was authored by: KevinReid1

No satellite signal for a few dats

My tv has had no satellite signal for a few days, I've tried cutting it down to one signal but not working either now. 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No satellite signal for a few dats

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie( I am Neurodivergent ) - Sky Plus FAQ - Sky Stream FAQ
This message was authored by Mark39 This message was authored by: Mark39

Re: No satellite signal for a few dats

Posted by a Superuser, not a Sky employee. Find out more

If it doesn't recover after switching your Sky box off at the plug for 4 minutes, it's most likely a problem with your dish or cabling. It's worth checking that the dish cables are still securely connected at the back of your Sky box. Beyond that, you'll need to engage a local satellite installer to come and take a look, as Sky no longer provide engineer support for Sky+ boxes, unless you have Sky Protect.

 

Alternatively, now might be an expedient time to consider upgrading to Sky Q. Any dish issues will be put right at no additional cost, as part of the Sky Q installation.

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