New internet hub and cannot connect SKy + box

[Vicky106]

We have had Gigaclear installed. I am trying to connect the Sky + box to the new internet hub but cannot.

I pressed services, then selected Settings. When I go to Network, it says Connection to On Demand FAIL but I cannot work out how to enter the new router details and password.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.