Discussion topic: New hD box no phone line

This message was authored by: Trixiefazer · ‎06 Dec 2023

We have just replaced our old hD box with another and need to pair the card but it's not connected to internet or phone line. Any help?

This message was authored by: Annie+UK · ‎06 Dec 2023

Phone Sky and they'll pair the card remotely

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

This message was authored by: Annie+UK · ‎06 Dec 2023

Phone Sky and they'll pair the card remotely

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

This message was authored by: Trixiefazer · ‎06 Dec 2023

Even if not connected to a phone line or the internet?

This message was authored by: Annie+UK · ‎06 Dec 2023

Yes, they send a signal via satellite

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

This message was authored by: TimmyBGood · ‎07 Dec 2023

Sky+ HD hasn't required a phoneline connection for many years: the last model boxes (manufactured in 2014-15) didn't have an on-board modem.

Substantial Sky functionality (in particular all on-demand/catch-up/ watch-from-start) uses broadband, but that's different.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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