My viewing card number is incorrect on the app how to change it to the correct one

[Dudge1582]

I have purchased a new box but when I try to set it up on the app my viewing card no is different to the actual card. 

[caesarome]

Did you purchase a Sky+ box ?

What app are you using and what are you trying to do on it ?

Have you been given a new viewing card and if so why, did you leave and return after being away for 12 months or more ?

[Mark39]

@Dudge1582 did your new Sky box come with a Viewing Card? If so, you can't use it - Viewing Cards aren't transferable. If you no longer have the Viewing Card originally sent to you by Sky, give them call to request a replacement.

[Dudge1582]

I have purchased a secondhand viewing box which did not come with a card. I inserted my viewing box card and it said wrong card inserted. When I tried to change the viewing card number it would except it. I have spoken to sky and they are sending me a new viewing card so let's see if that works. 

[Dudge1582]

I'm using the MySky app. I purchased a skybox+ from a friend as the hard drive on mine failed. Sky are now sending me a new viewing card which will arrived in 48hrs.

I have been with sky for years but have changed contract name due to divorce.