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Discussion topic: My sky remote for my main box has completely broken, I am currently waiting for a replacement, but ?

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Message posted on ‎04 Aug 2023 10:26 AM

My sky remote for my main box has completely broken, I am currently waiting for a replacement, but ?

Good morning, I requested a new remote control at the weekend, as the one I have has completely stopped working! I was given a reference number (KMM63144680V20322LOKM)

I was told my request would be processed within the next 3 days! Also that someone would be in contact with me? I have not had any response or received a new remote?

please can you let me know what is happening?

 

Thank you.

 

Mrs Louisa Nelson 

 

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎04 Aug 2023 10:33 AM

Re: My sky remote for my main box has completely broken, I am currently waiting for a replacement, b

Posted by a Superuser, not a Sky employee. Find out more

@Samm6  I'm afraid you're not contacting Sky custoemr services via the forum, we are customers here, we have no access to any accounts so unable to provide you with any updates.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎04 Aug 2023 11:31 AM

Re: My sky remote for my main box has completely broken, I am currently waiting for a replacement, b

Posted by a Superuser, not a Sky employee. Find out more

@Samm6 
It’s sometimes a bit quicker to purchase a new one from a retailer (like Argos) / main supermarket.


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Message posted on ‎05 Nov 2025 08:39 AM

Re: My sky remote for my main box has completely broken, I am currently waiting for a replacement, b

My sky remote is completely broken and sky said they would send a replacement in 3 days which was October 21st and it hasn't arrived yet
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Message posted on ‎05 Nov 2025 08:58 AM

Re: My sky remote for my main box has completely broken, I am currently waiting for a replacement, b

Posted by a Superuser, not a Sky employee. Find out more

@AnthonyMcCarthy if this,is for a Sky+ box - the forum you've posted in - I think it unlikely that Sky will send you a replacement.  You can buy one from many online stores, or a local hardware store, or even your supermarket.

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