My sky+ does not work? Says sky box not connected to broadband?

[Shaun610]

Sky+ does not work? Says sky card not inserted or sky box not connected to broadband? Been with Sky over 20 years, never had any issues?

[Annie+UK]

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@Shaun610 wrote:

Sky+ does not work? Says sky card not inserted or sky box not connected to broadband? Been with Sky over 20 years, never had any issues?

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Sky+ does not need broadband to work, broadband is optional

Your card is the issue, it is either damaged or more likely been disabled / cancelled

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)