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Discussion topic: My sky card is no longer working and sky is not helping me

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Avatar for Li1227
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This message was authored by: Li1227

Message posted on ‎09 May 2026 07:03 PM

My sky card is no longer working and sky is not helping me

Had my sky ages and all of a sudden today it's saying there is no sky card inserted. 

I have followed all instructions provided online and it's not working.

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎09 May 2026 07:08 PM

Re: My sky card is no longer working and sky is not helping me

Posted by a Superuser, not a Sky employee. Find out more

Have you ordered Sky Q at any time in the past few months?

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎09 May 2026 08:08 PM

Re: My sky card is no longer working and sky is not helping me

Posted by a Superuser, not a Sky employee. Find out more

@Li1227 you could try turning the box off at the plug and removing the Viewing Card. Clean the gold contacts with a soft, fluff-free cloth. After 4 minutes turn the box back on at the plug and wait for it to finish restarting, then reinsert the Viewing Card.

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