4

Discussion topic: My sky+ box won't allow watching another channel when recording. I've followed the troubleshooting

Reply
This message was authored by Wes74 This message was authored by: Wes74

My sky+ box won't allow watching another channel when recording. I've followed the troubleshooting

and imput won't increase. How do I get a new box?


Best Answers
This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: My sky+ box won't allow watching another channel when recording. I've followed the troubleshoot

Posted by a Superuser, not a Sky employee. Find out more

Sounds like a signal issue 😞

 

 

• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie  ( Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense

View this Answer within the discussion

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: My sky+ box won't allow watching another channel when recording. I've followed the troubleshoot

Posted by a Superuser, not a Sky employee. Find out more

If this has just started to be an issue what are you signal strengths like, these can be found via settings > signal.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: My sky+ box won't allow watching another channel when recording. I've followed the troubleshoot

Posted by a Superuser, not a Sky employee. Find out more

There are two dish connections at the back of your Sky box. Do both of them have a cable connected?

Wes74
Topic Author
This message was authored by Wes74 This message was authored by: Wes74

Re: My sky+ box won't allow watching another channel when recording. I've followed the troubleshoot

Yep and I've unscrewed and eschewed them but the input level is not increasing

This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: My sky+ box won't allow watching another channel when recording. I've followed the troubleshoot

Posted by a Superuser, not a Sky employee. Find out more

Sounds like a signal issue 😞

 

 

• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie  ( Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion