My sky+ box won't allow watching another channel when recording. I've followed the troubleshooting

[Wes74]

and imput won't increase. How do I get a new box?

[caesarome]

If this has just started to be an issue what are you signal strengths like, these can be found via settings > signal.

[Mark39]

There are two dish connections at the back of your Sky box. Do both of them have a cable connected?

[Wes74]

Yep and I've unscrewed and eschewed them but the input level is not increasing

[Annie+UK · Accepted solution]

Sounds like a signal issue 😞

• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet