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Discussion topic: My sky+ box isn’t getting a signal

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This message was authored by Ellyellyelly6 This message was authored by: Ellyellyelly6

My sky+ box isn’t getting a signal

My tv is not getting a signal. 
my Netflix and all other services work. But my sky box is not 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: My sky+ box isn’t getting a signal

Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are winding down

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Ellyellyelly6
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This message was authored by Ellyellyelly6 This message was authored by: Ellyellyelly6

Re: My sky+ box isn’t getting a signal

I hate this system. 
my sky+ box is t working. All my other services are working. Just not sky

This message was authored by Mark39 This message was authored by: Mark39

Re: My sky+ box isn’t getting a signal

Posted by a Superuser, not a Sky employee. Find out more

@Ellyellyelly6 wrote:

I hate this system. 
my sky+ box is t working. All my other services are working. Just not sky


If you're seeing a 'no satellite signal' it has nothing to do with the broadband your other devices use. It means there's a problem with your dish setup. See @Annie+UK's post for what to do.

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