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This discussion topic has been answered Discussion topic: My sky +HD box isn't getting signals

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This message was authored by: MAMI1

My sky +HD box isn't getting signals

I need an engineer visit 


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This message was authored by: Daniel0210 Answer

Re: My sky +HD box isn't getting signals

Posted by a Superuser, not a Sky employee. Find out more

@MAMI1 

No signal or no satellite signal? They are different.

 

No satellite signal it's almost certainly a dish misalignment. Sky no longer support Sky+ and Sky+HD, but if you have Sky Protect through Domestic and General Insurance you can call them to arrange an engineer, otherwise you'll need to employ a local satellite engineer at your own expense to check it (or contact Sky to upgrade to Sky Q or change to Glass / Stream).

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Re: My sky +HD box isn't getting signals

Posted by a Superuser, not a Sky employee. Find out more

@MAMI1 

No signal or no satellite signal? They are different.

 

No satellite signal it's almost certainly a dish misalignment. Sky no longer support Sky+ and Sky+HD, but if you have Sky Protect through Domestic and General Insurance you can call them to arrange an engineer, otherwise you'll need to employ a local satellite engineer at your own expense to check it (or contact Sky to upgrade to Sky Q or change to Glass / Stream).

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Did this answer not help you?

Reply