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Discussion topic: My father is elderly and needs help to repair his card

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Avatar for Maria165
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This message was authored by: Maria165

Message posted on ‎03 Dec 2025 02:20 PM

My father is elderly and needs help to repair his card

My father is elderly and received the card needs to be paired notification. This happens yearly and we ring technical support and they do it very quickly. Please can you do this again as he has no TV and does not have broadband- so its simply the news he watches.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎03 Dec 2025 02:22 PM - last edited: ‎03 Dec 2025 02:24 PM

Re: My father is elderly and needs help to repair his card

Posted by a Superuser, not a Sky employee. Find out more

@Maria165 

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

He will need to call Sky as he presumably has previously. It can't be arranged here. 


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This message was authored by: Mark39

Message posted on ‎03 Dec 2025 02:26 PM

Re: My father is elderly and needs help to repair his card

Posted by a Superuser, not a Sky employee. Find out more

@Maria165 I'm afraid as we're customers here, we can't do that. With no broadband , it's a matter of calling Sky again. Don't let them tell you that you have to upgrade - you definitely don't.

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