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Discussion topic: My f1 channel is not working

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This message was authored by FionaMiller26 This message was authored by: FionaMiller26

My f1 channel is not working

All other channels are working despite message on f1 site saying no satellite signal 

 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: My f1 channel is not working

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
This message was authored by Mark39 This message was authored by: Mark39

Re: My f1 channel is not working

Posted by a Superuser, not a Sky employee. Find out more

Try turning your Sky box off at the plug for 4 minutes. If that doesn't resolve, the most likely cause is a slight dish misalignment. Unfortunately there's no longer any engineer support for Sky+ unless you have Sky Protect, so you'll need to engage a local satellite engineer to take a look.

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